Word-of-mouth is important for the shop-o-system survival and is a buyer’s advantage. Advertisements mattered, they pushed a new product or concept, but you would try the product once, and in the end, it had to stand on its merit to become a consumer’s favourite. Today, however, things are different – peddling on the streets has moved to peddling on the mobile. There is no longer a hoarse call from the streets or a bell ringing announcing the ice-cream man. Instead, you have the notification going off telling you which product you can explore and buy. But, keeping these #10Things in mind before finalising a company can save you heartburn and cash-burn.
1. Team size – A bigger does not mean better services, it can also mean chaos, In the long run, a well-managed team can be more efficient.
2. Skillset – Creativity or practical knowledge, both matter during a service purchase. The consumer holds the power of the decision.
3. Overall Experience – A start-up may lack the experience, but can make up with their dedication, enthusiasm and innovativeness.
4. Industry knowledge – Saves time and resources as the deliverers have the knowledge to perform as per expected standards.
5. Open Communication – Both the seller and the purchaser need to articulate expectations clearly. This holds true even for listening.
6. Results Discussion – Ask for clear-cut results if it is a campaign. Don’t trust salespersons who give you ambiguous answers.
7. People’s Reviews – Word-of-mouth and online reviews matter, but remember, every company will have disappointed and happy customers. Look at averages.
8. Their Demeanor – Relaxed and happy people ready to speak their minds should be the first reference as partners when shopping for products and services. .
9. Services Included – Ask for clear-cut document detailing what services the seller will provide and which will cost extra.
10. Costs Shared – Budget is one of the most important factors. Be sure to have the money to pay the charges, or else opt for lighter services.
The above the #10things you need to consider to survive the modern shop-of-system to partner with the best seller. These are just the basics, do your homework, after all, a purchase may be returnable, but will require an expenditure of time and energy.